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Cancellations & Punctuality

• If you cancel your lesson with less than 48 hours notice, you will be liable for the cost of your lesson.
  If you cancel two lessons consecutively or take a break of 2 weeks or longer, you will lose your slot and be added back to the waiting list. Please inform your instructor if you have any holidays planned or any lessons you can’t make in good time.

• When your instructor arrives for your lesson, they will text you and/or ring you. If you have still not arrived or contacted them within 15 minutes, your lesson will be cancelled and charged as above.

• If you are late for your lesson, your lesson time will be reduced as your instructor cannot be late for their next lesson. You will still be charged the full price of the lesson, as this is considered 'cancelling' part of your lesson with less than 48 hours notice.

• If your instructor is late to your lesson for reasons such as the above, you will still receive the full lesson time.

• If your instructor has to cancel your lesson through no fault of their own, for circumstances such as mechanical breakdown of the tuition car, bad weather which may affect your ability to learn safely, heavy traffic, or the previous pupil’s lesson or driving test has overrun for unavoidable reasons, and it means they cannot arrive at your lesson within good time, they will rearrange your lesson for the next available, mutually convenient, date and time.

• If your instructor feels your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, they reserve the right to cancel the lesson in progress and any future lessons.

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Lessons

• You must be able to read a number plate from a distance of 20.5 metres.

• You must inform your instructor if there is any reason why you cannot drive safely or legally. This includes the loss of your valid driving licence, and also includes but is not limited to, being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive.  Please inform in good time, as if less than 48 hours is given, you will be liable for the cost of your lesson.

• Please ensure that you are medically fit to drive. If you have any medical condition and you are not sure if your ability to drive is affected, please speak with your doctor and the DVLA to report any notifiable medical condition.

• Please ensure personal hygiene is maintained throughout lessons (deodorant is always advised!). We always advise clean comfortable clothes and comfortable shoes with a thin sole.  All our cars are equipped with Air Conditioned for those hot days

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Driving Test

• Your instructor reserves the right to refuse to take you to your driving test if you haven't told them when your driving test is and therefore they are unavailable, if you haven't moved your driving test date when they advised you to, or if they believe you are not up to test standard and therefore unsafe to be driving their tuition car by yourself on test. Your instructor will discuss this within plenty of time and discuss the options available to you.

• If your instructor books your test or finds a cancellation test for you, the test will belong to Drive Elite MCR and we reserve the right to cancel or change your test at any given time. Once you have paid for your test, the test will then belong to you and we will only cancel or move it upon your request.  A booking charge will apply on top of the cost of cost of the test.

• On the rare occasion that the DVSA cancel your practical driving test, we will not be liable for any expenses or loss incurred.  However, should your driving test be cancelled on short notice, the DVSA will refund any out-of-pocket expenses such as the cost of the use of the learner car, loss of earnings, travel expenses, etc.

• Should any damage be caused to the tuition vehicle on the day of the test, you will be liable for the cost of repairs.  Should there be extensive damage, the insurance may need to be notified and the excess will need to be payable by you.

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Payment & Refunds

• Your hourly lesson rate & 10 hour block booking rate is as agreed at the time of booking.

• We accept payments in the form of bank transfer or cash.

• Payments must be made before the lesson begins. 

• We cannot issue a refund for any lessons already taken.

• If you have paid for a block booking and wish to discontinue lessons for any reason, your instructor can refund the remaining hours at the hourly price that you paid for them.

• Block bookings must be used within 6 months of payment date or they will expire

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Accidents & The Law

• Your instructor will make every effort to avoid damage and accidents, however if your instructor believes you were driving in a dangerous manner or ignoring their instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the repairs cost.

• Your instructor will make every effort to avoid you breaking the law or committing any traffic offence – you are under their close supervision during every lesson and they may use verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary to avoid dangerous situations or accidents. However, your instructor and Drive Elite MCR cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on your instructor's part if they fail to give the driver’s details to the police when asked to provide information as to who was driving at the time of an offence. It is important that you are aware of your legal responsibilities as a driver. If you have any queries, please do get in touch with us.

• All of our Driving instructors have Public Liability and Professional Indemnity insurance.

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Data Protection

• In line with the GDPR, by you taking driving lessons with Drive Elite MCR, you automatically consent and agree to us holding your personal information, such as:

  • Name, address, contact information, and date of birth

  • Driving licence number

  • Records of driving progress

  • Medical conditions that affect your ability to drive

  • Driving test information 

  • Pictures taken during driving lessons or upon passing your test (with your permission)

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• We hold your information in line with the Data Protection Act 1998 and GDPR rules.

• We hold your information for the purpose of being able to provide good quality driving lessons to you.

• We can assure you that we do not pass your information on to anyone without your prior permission and agreement

• Some of our instructors have a dash cam which may record internal and external footage and audio for the protection of yourself, the instructor and the public. If your instructor wishes to use any recorded lesson footage for other uses (such as training aids), you will be asked for permission.

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Complaints

• We hope that you are happy with your driving lessons and instructor, however if you would like to raise a complaint, your first step would be to contact your driving instructor to see if you can resolve it between yourself and your instructor. 

• Should you not feel able to talk to your instructor, or are not satisfied with the outcome, please contact Kaz on 07515 313 993. We will do our utmost best to resolve the situation.